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PYOD: What’s That Mean?

By Marshall Mabie A few years ago, my then-boss Jeff was reviewing our IT team’s procedures for upgrading our users’ equipment. Traditionally, we would research the latest technology available, select the set-up that provided the most solutions for the largest numbers of our user base, and deploy a standard computer to Fools. There was not […]

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The Most Important Skill Any Techie Should Have

By Marshall Mabie Not sure that it’s a secret, but it may come as a surprise to many folks that the most important skill in the tech industry isn’t tech skill – it’s prioritization. I’ve worked in tech for 15 years, so that’s the lens I see it through, but I wonder if maybe that […]

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Make Fools Happy!

Our Goal is Great Customer Service

By Laurie Street Member Services Fool Take a moment to consider an all-too-typical customer service experience. Perhaps you’ve been kept on hold with an automated recording, waiting for a representative that’s headquartered in a large – and very busy – call center. What’s worse is discovering that this electronic guide is actually your only contact, and no […]

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