Employee feedback can be a thorny issue for even the best managers and HR professionals. And traditional methods of gathering feedback don’t work. That’s what Lee Burbage, head of people at The Motley Fool, told host Matt Trogdon this week in a short video on best-practices.
“The first thing I would do is kill the performance appraisal system,” Burbage said. “I 100-percent guarantee you that everyone at your company hates it.”
The Motley Fool has evolved its feedback system through the years from a traditional appraisal-focused approach to one based more on employee choice. Fool employees are able to opt-in if they want feedback, choose the people they ask for feedback and choose the person to deliver their feedback once it’s collected.
“It’s a beautiful thing at the end,” Burbage said. “You’re getting feedback and it’s a packaged up gift” that’s focused on your improvement as an employee.
For more, watch the video below as Burbage gives two tips for how you can make feedback better at your organization.