By Sara Klieger
We’ve written a few times about what job candidates can do to stand out. But what can companies and recruiters do to ensure that great candidates apply to their jobs and finish the recruiting process feeling good about the company – even if they didn’t get a job offer?
I know a few people who are job hunting currently, and they’ve shared some of their frustrations with me. If your company is committing any of these recruiting sins, I guarantee you’re missing out on highly-qualified applicants. Or worse, you’re scaring them away.
1) Your online application system is the worst thing ever
If an applicant has to upload their resume AND manually enter the same information in a different place, it’s annoying. No one likes annoying. Look into a different system. Also, if applicants are following directions to upload resumes and cover letters, but the system still won’t accept the uploaded files, you’re wasting applicants’ time. They’ll give up on you and apply elsewhere.
2) You don’t give applicants time to prepare
A friend of mine recently applied to a job, and within two hours, someone from that company called them up and began a phone interview – with no advanced warning! Respect an applicant’s time. They might not be in a place where they can talk to you right now (maybe they’re at their desk at the job they want to leave!). Schedule the phone screen in advance so they can be relaxed, prepared, and truly ready to answer your questions.
3) You don’t tell applicants they’ve been rejected – after they interviewed in person!
This one, to me, is the big no-no. An applicant took hours out of their day, possibly taking vacation time, to interview with your company. By now, you’ve probably spoken on the phone and emailed a few times. In short, you’ve built up a relationship with this person. To not ever let them know you’ve made an offer to another candidate is so disrespectful. All it takes is a quick email.
In a world where people can slam you on Glassdoor, your company can’t afford to not treat job candidates well. Make sure the application process works seamlessly, work with candidates to schedule their interviews at a mutually convenient time, and keep up the communication with them, even if the news you have to share isn’t happy. You’ll leave candidates thinking more highly of your company, and more likely to apply again or recommend job openings to their friends.
How many articles advertise exclusive tips for rocking a job interview? Tons. In fact, there’s almost too much advice about the right ways to act in front of potential employers. Though we’ve certainly featured posts on improving resumes, perfecting applications, and details that stand out to those hiring, there’s still more of the story to be told. Here’s the reality check: in an effort to present themselves as the “perfect candidate,” job-hunters often leave less favorable impressions. With bad apple applicants in mind, our own Hiring Managers spoke from experience on conduct to avoid –if you want the job, of course.
The long application process is complete, and we hope you didn’t tell any white lies. Your clean cut resume and LinkedIn profile shouldn’t tell two strikingly different stories, because even a little exaggeration can cost you a lot of respect. If we like what we see, hopefully a phone interview will be offered. Our recruiters work flexibly with a candidate’s schedule, and ultimately it’s the interviewee who chooses the date. In this context, there’s no excuse to be unprepared. Before the opportunity to speak with a Hiring Manager, doing your fact-finding is key. Any top-notch recruiter can sense laziness, so check the organization’s website and take notes. Google is the best weapon for finding more company information, from employee reviews to (hopefully good) press.
Speaking of phone interviews, plan for a quiet, comfortable spot with a place to set up your notes in advance. As much as we all love coffee shops, please don’t try a phone interview at Starbucks. The environment always turns out much louder than you think, and you want the recruiter to hear all of the awesome qualities you could bring to the position.
If you’ve successfully made it this far, chances are good that you’ll be invited for an on-site interview. Show up with a confident attitude (read: not arrogant), but be self-aware and don’t dominate conversations. Keep a positive demeanor and, perhaps most importantly, be delicate when speaking of current and past employers. It’s not the time to bash the manager you hated, or say that one work experience was a total waste of your time. Now is an opportunity to instead prove your knowledge and impress the audience. And while we love enthusiasm, it may be a bit soon to exhibit your thoughts on a question by using the conference room’s whiteboard.
All of the research we recommended will pay off when you aren’t left empty-handed as the team asks if you have questions. We know you can think of at least one, so avoid the response that everything is all clear. At this stage in the interview game, don’t focus on what the company can do for you personally. Inquiring about the number of sick and vacation days, dental insurance providers, and how often you can work from home doesn’t read well. Rather, show how interested you are in the business itself, from their core values to competitors, office culture, and how this potential role will play a part in the company’s big picture.
Finishing an interview feels like a relief, but it’s also when anxiety can start to creep in. Try to block second thoughts from your mind and move on, all in hopes that you’ll get that coveted offer soon. Personalized thank-you notes are definitely appreciated, but this special gesture won’t make or break your chances of being hired. Should you choose to reach out, use nice stationary and make sure your handwriting is legible. And while an extra trip to the post office can be a pain, make the effort to send your note on the same day you interviewed. Email thank-you notes also aren’t frowned upon either, but don’t send a bulk email to everyone you encountered. Make each email message special, and never send from your work account.
Not such smart ideas? Sending Facebook friend requests and LinkedIn invites to your entire interview panel. They’ll likely decline the requests, and it’s too soon to make such quick connections anyway. If you don’t land the job, the awkwardness of having them in your network might be too much to take. In addition, don’t call the office asking to follow-up because, trust me, you’ll eventually hear news. Depending on the position, our Hiring Mangers aim to contact candidates within a week of the interview regarding their status.
Whether you’re applying to The Motley Fool or another organization, it can be eye-opening to consider nightmare interview situations. It’s also a nice feeling to know that it wasn’t you smacking gum or saying something is “totes your specialty” in front of seasoned professionals. And, maybe more so after this article, you won’t be that candidate. Weigh the bad – and the good – advice, and you’ll likely find yourself improving your interviewing game.
The Motley Fool isn’t the only company that has built a fantastic culture, but sadly there aren’t enough of us. Countless studies show that employees are lacking engaging and healthy work environments. An interesting New York Times piece, Why You Hate Work, digs deeper into these disadvantages, mentioning faults that stem from the rise in digital technology, increased competitiveness, and our post-recession economy.
Author Tony Schwartz argues simple solutions that, if introduced, could make a huge difference in corporate environments. His suggestions ring true during a time when workplaces actually have the opportunity to evolve. It’s not necessarily a world of suits, ties, and strict regulations anymore.
In Schwartz’s opinion, companies should measure employees not hourly but by the value that they create. He explains, “To the extent possible, let them decide where to do their work, and when to do it, as long as they meet deadlines.” Trust is a huge component, and The Fool’s flexible scheduling speaks to Schwartz’s point. We throw traditional 9-5 calendars to the wind by allowing our employees to manage their own time. With this flexibility comes the expectation that employees are striving to produce their highest quality of work. Because everyone has different work styles, we also offer quiet spaces that offer a break from our open office, as well as the tools to work from home.
We believe in transparency, a point that Schwartz addresses in his column. He notes, “…seek to define all jobs in ways that feel meaningful and significant to people.” Fools are encouraged to establish honest relationships with their managers, making it easy to communicate about goals, projects, and ideas. If a Fool isn’t happy, our People Team wants to help. We organize feedback sessions to connect with Fools about their job path and progress, and recently implemented an internal reward service that allows Fools to publicly recognize others with “gold” for a job well done. Gold can be spent on gift cards for a variety of stores, and the entire process makes receiving Fools feel happy and valued.
However, it’s an unfortunate fact that all workplaces can’t — or will not try — to implement a progressive culture for employees. In addition to cynicism and anger, decreased energy is a common symptom of workplace unhappiness. To combat these signs, Schwartz suggests using 15-25 minutes for rest or an outdoor walk to increase productivity and alertness. The warmer weather has inspired a Fool Walking Group, which takes 30-minute outdoor strolls twice a week. We also have the Reading Room, a quiet space for better concentration that doubles as a place to take a power nap. Our culture encourages Fools to be comfortable enough to always take the necessary time for rest.
Schwartz’s article is one of many that shows how corporate cultures are changing. The Fool is on top of preserving Foolishness, from showing appreciation to our employees to trying out new, fun ideas in the office. Hating your job is the last thing The Fool would ever want, and we’re constantly on the search for ways to top the happiness scale.
Whether it’s checking off a grocery list or paying the bills, everyone knows the definition of “errand” all too well. Here at the Fool, we’re familiar with a different kind of chore called “Fool’s Errand,” and it’s definitely not your typical mundane task.
The Fool’s Errand is a special prize — two weeks off and $1,000. So what are the rules? The chosen Fool must leave immediately and have no contact with the office, with the money only available if these guidelines are followed. The generous gift of $1,000 can be used for anything — plane tickets, hotel rooms, skydiving lessons…you name it! Past winners have visited Northern California wineries; Captiva Island, Florida; snowy Vermont; and even the Dominican Republic. Some Fools have simply enjoyed a staycation, but no matter where they go, winners are always encouraged to spend a few hours on our company’s purpose — to help the world invest better. Winners have rebalanced their 401k, managed an educational savings account, or chatted with a parent about retirement preparation.
At the end of each monthly company-wide meeting, approximately ten Fools are chosen at random and entered to win. To be eligible, the Fool must be employed here for at least one year. Names are entered as many times as the number of years each person has worked here, so if a Fool has been around for fifteen years there’s obviously a better chance for a win.
I can assure you that this process isn’t fixed. Names are drawn through a computer generated system, and the live announcement is always entertaining. I once saw the names laid face-down on a table, and a slightly-wonky remote control helicopter chose the winner upon landing. Another time, a Fool member visited with her dogs, and each contender was given a dog treat. Whomever the Labrador ran to first was deemed the winner.
Obviously, the Fool’s Errand fulfills our core value of Fun, but it also fulfills two business purposes. First, even with an unlimited vacation policy, some Fools find it hard to fully disconnect from the office. We want to encourage our employees to take the occasional break. Second, it’s important for any company to be prepared for an employee’s sudden, unexpected absence (illnesses and family emergencies happen). By knowing that we can cover for a Fool who needs to take time off with short notice, we know there are no gaps in our workflow.
If your company would like to try a similar program, you can start small. Maybe offer a random employee a day off as a reward for great work. Show your employees that time off is important — and they’ll return with fresh ideas and greater motivation.